Privacy policy
Privacy Policy
Last Updated: March 10, 2026
Synthe ("we", "us", or "our") operates the website https://synthe.co.za and provides products and services through this online store (the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with our Services.
We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of personal information when you interact with our website or make a purchase.
Contact Information
• Name
• Email address
• Phone number
• Shipping and billing address
Payment Information
Payment details such as credit card or debit card information are processed securely by third-party payment providers.
All payment transactions are processed through secure payment gateways that comply with industry security standards. Synthe does not store or have direct access to full credit card details.
Order Information
• Products purchased
• Order history
• Transaction details
• Delivery information
Device and Usage Information
When you visit our website, we may automatically collect certain technical information including:
• IP address
• Browser type
• Device type
• Pages visited
• Interaction with the website
This information helps us improve the functionality, performance, and security of our Services.
How We Use Your Information
We use the personal information we collect for the following purposes.
Order Processing
To process and fulfill your orders, arrange shipping, and provide order confirmations.
Customer Support
To respond to inquiries, resolve issues, and provide assistance with orders.
Website Improvements
To analyze website usage and improve the functionality, performance, and security of our Services.
Marketing and Promotions
With your consent, we may send promotional emails regarding new products, offers, or updates. You may unsubscribe from marketing communications at any time.
Fraud Prevention and Security
To detect, prevent, and investigate fraudulent transactions or misuse of our Services.
Legal Basis for Processing
We process personal information only where we have a lawful basis to do so. This may include:
• Fulfilling contractual obligations when processing orders
• Compliance with legal obligations
• Legitimate business interests such as improving our services and preventing fraud
• Customer consent for marketing communications
Sharing of Personal Information
We may share your personal information with trusted third parties to operate our business and provide Services to you.
Service Providers
We may share information with service providers that assist with:
• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Analytics and marketing services
Our store is hosted by Shopify, which processes certain data required to operate the platform and process transactions.
These third-party providers act as data operators and are required to protect personal information in accordance with applicable privacy laws.
Legal Requirements
We may disclose personal information where required to comply with applicable laws, regulations, legal processes, or government requests.
International Data Transfers
Some of the service providers we use, including Shopify and certain payment processors, may process or store personal information outside of South Africa.
Where this occurs, reasonable safeguards are used to ensure that personal data remains protected in accordance with applicable privacy laws.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing activities.
Cookies may be used to:
• Remember user preferences
• Improve website performance
• Analyze website traffic
• Provide relevant marketing and advertisements
You may control cookie settings through your browser preferences.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While we implement reasonable safeguards, no method of electronic transmission or storage is completely secure.
Your Rights Under South African Law
In accordance with the Protection of Personal Information Act (POPIA), you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information where applicable
• Object to certain types of data processing
• Withdraw consent for marketing communications
If you believe your personal information has been processed in a manner that does not comply with applicable privacy laws, you may lodge a complaint with the Information Regulator South Africa.
To exercise your rights, please contact us using the contact details below.
Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Maintain order records
• Comply with legal obligations
• Resolve disputes and enforce agreements
When personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party sites before providing personal information.
Children's Privacy
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will promptly remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Updates will be posted on this page with a revised "Last Updated" date.
By continuing to use our Services after changes are posted, you agree to the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Synthe
311 Albert Street
Pretoria, Gauteng, 0145
South Africa
Email: contact@synthe.co.za
Website: https://synthe.co.za