Refund policy
Refund & Return Policy
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and in its original packaging
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Accompanied by the receipt or proof of purchase
To start a return, contact us at contact@synthe.co.za.
If your return is accepted, we will provide instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item.
Include clear photos of the issue so we can evaluate the problem and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
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Used products
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Items returned without original packaging
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Items returned after the 15-day return period
If you have questions about a specific item, please contact us before requesting a return.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved or not.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
Order Cancellations
Orders may only be cancelled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be cancelled.
Contact
For any return or refund questions, please contact us:
Email: contact@synthe.co.za
Website: https://synthe.co.za